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Frequently asked questions

• What are the benefits of purchasing Business Email Hosting?Open or Close
  • Give your business a more professional look with Business Email by branding your regular email ID with your company's domain name (example: xvz@mycompany.com). Additionally, you also get the benefit of our latest business email hosting servers that give you the best uptime, least latency and maximum reliability. Plus, our Business Email Hosting service is provided on the cloud. You can add email accounts as your business grows.
• What are the supported email clients and protocols?Open or Close
  • With your Business Email Hosting, you can use any desktop-based email client such as Microsoft Outlook / Outlook Express / Mozilla / Eudora / Entourage 2004 / Windows Mail, etc. We have a guide that will help you configure different email clients.
• How do I use my Webmail interface?Open or Close
  • You can use the white-labelled URL: http://webmail.yourdomainname.com to access your Webmail account. On the login page, just enter your email address and password.
• Which mobile phones can I access my mail from? Open or Close
  • Your email can be accessed using any Smartphone or Tablet. Our fluidic webmail, built on HTML 5 & Javascript, is compatible on all major Operating systems such as iOS, Android, Windows Mobile, Symbian and Blackberry.
• What is the space provided per Email Account?Open or Close
  • Each email account comes with 5 GB space dedicated to emails.
• What ports do I need to use for Email Hosting?Open or Close
  • Usually, the port used for the Outgoing Mail Server/SMTP Service is 25. However, there might be a situation where your ISP might be blocking the use of port 25 for SMTP service. To circumvent this you can use an alternate port 587 for sending mails.
• Can I create mailing lists?Open or Close
  • Yes, you can create mailing lists and add/delete users, select a moderator, restrict people from joining a list or even ban users from a list. More information on this can be found in our knowledgebase.
• What is your SPAM policy?Open or Close
  • We take a zero tolerance stance against sending of unsolicited email, bulk emailing, and spam. "Safe lists", purchased lists, and selling of lists will be treated as spam. Any user who sends out spam will have their account terminated with or without notice.
• Can I use Auto Responders?Open or Close
  • Yes, you can. An auto-responder is a program that, when setup for your email address, sends out an automatic, pre-set reply to an email, as soon as it is received at this email address. You can find out more about setting up an auto-responder from our knowledge base.