Knowledge Base

How to Set Up Webmail on your Desktop Using Microsoft Outlook: Complete Tutorial

This tutorial will help you to add cPanel Webmail accounts on Desktop/Laptop using Microsoft Outlook Express 2019.

1. Open Microsoft Outlook 2019 on your device.
2. If you don’t have any mailboxes added yet, you will see the Account Information page. Click the + Add Account button there.
If you have mailboxes set up already, go to File tab >> Info >> Account Information and click the + Add Account button:

3. Type in your full Email address and click Connect:

Disregard any warnings that may appear, and proceed to the next step.

4. Type in the password you are using for this email address and click Connect:

If you are not able to proceed, you may need to repeat the process using the manual setup. The detailed instructions can be found below.

Select the Change account settings option and click Next. On the next page, select the POP or IMAP option:

POP3 stands for Post Office Protocol, and was designed as a simple way to access a remote email server. POP works by downloading your emails from your provider’s mail server and then marking them for deletion there. This means you can only ever read those email messages in that email client, on that computer. You will not be able to access any previously downloaded emails from any other device, or with any other email client, or through webmail.

IMAP stands for Internet Message Access Protocol, and was designed specifically to eliminate the limitations of POP. IMAP allows you to access your emails from any client, and any device, and webmail login at any time, until you delete them. You can also use different devices and email/webmail clients to access the same mailbox and check, send and receive email, which is not available with POP3 connection.

6. If you choose IMAP account setup, enter the following server details:

• Incoming mail server:  mail.yourdomainname.com (same for all accounts)
• Incoming mail port: 993 (SSL) or 143 (None)
• Require logon using Secure Password Authentication (SPA): should be unchecked

• Outgoing mail server:  mail.yourdomainname.com (same for all accounts)
• Outgoing mail port: 465 (SSL)
• Encryption method: SSL/TLS (or STARTTLS if 587 port is used)
• Require logon using Secure Password Authentication (SPA): should be unchecked

7. If you choose POP account setup, enter the following server details:

• Incoming mail server:  mail.yourdomainname.com (same for all accounts)
• Incoming mail port: 995 (SSL) or 110 (None)
• This server requires an encrypted connection(SSL/TLS): should be checked
• Require logon using Secure Password Authentication (SPA): should be unchecked

• Outgoing mail server:  mail.yourdomainname.com (same for all accounts)
• Outgoing mail port: 465 (SSL)
• Encryption method: SSL/TLS (or STARTTLS if 587 port is used)
• Require logon using Secure Password Authentication (SPA): should be unchecked

8. Once all the details are filled, click Next.

9. After that, type in your password for this Email account and click Connect:

10. If all the settings are correct, you will receive “Account Successfully Added” Message

Click Done to complete the setup.NOTE: You may come across the following error while setting up an email account set up in Outlook: “Something went wrong. We couldn’t connect to the incoming (IMAP) server. Please check the incoming (IMAP) server settings and try again“. In this case, please make sure the settings you use match the ones in the guideline. If so, please try disabling your antivirus/firewall – these features might block the connection to the mail server due to their configuration. If that is the case, configure the application so it functions without affecting email. Should any questions arise, feel free to contact our Support Team for further assistance.